Accessibility Statement
The Property Appraiser is committed to ensuring that all residents and visitors, including persons with disabilities, are able to access and use all of our services, programs, and activities. We recognize that many residents and visitors are increasingly using our website to access information and obtain services.
We understand those website users who have disabilities may use the website with the assistance of technology, including screen readers, captioning, transcripts, and other auxiliary aids and services. We are committed to providing all website users with information about our services and alternative ways we can offer these services, the time frame for doing so, ways to inform us of any difficulties encountered, who to contact and our Grievance Procedure.
Our website offers a wide range of information, and we recognize that for users with disabilities, some material on our site may pose challenges. We are interested in hearing from users with disabilities and want to address challenges that may be identified.
If you Encounter a Problem Using Our Website:
Web accessibility concerns, or any other accessibility concerns, should be brought to the attention via our Administration Department. We will respond within three (3) business days.
The Property Appraiser is committed to making our websites accessible to all audiences. We are continually seeking solutions to improve www.sumterpa.com. If there are changes we can make to our website to make it easier to use, or if you encounter material or services that you cannot access, please let us know. Your feedback helps us to identify areas where we can improve.
We strive to ensure that our website will comply with Web Content Accessibility Guidelines (WCAG) put forth by the World Wide Web Consortium (W3C), but recognize that alternatives to using the website should be available in the event that a user with a disability encounters a problem using our website. Should you encounter such a problem, we urge you to contact our Administration Department, who will provide an alternative way to quickly obtain the information you are seeking to obtain through the website.
Contact the Property Appraiser’s Administration Dept. with any questions or comments:
• Christine Benitez
• Phone: (352) 569-6792
• Email: Christine.Benitez@sumtercountyfl.gov
• Address: 218 E. McCollum Ave Bushnell, FL 33513
Please provide the following information:
• Your name:
• Your phone number:
• Your email address:
• The date and time you encountered a problem using our website:
• The web page/web address on which the problem occurred:
• What occurred/what were you unable to do:
• Any error messages you received:
Ongoing Website Accessibility Efforts:
We are in the process of working on building a new website which will address accessibility and will be undertaking efforts to identify areas needing improvement. We welcome your comments and insights as we move forward in this process. Please contact us to help assist.
Grievance Procedure under The Americans with Disabilities Act
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Property Appraiser. Employment-related complaints of disability
discrimination will be addressed in accordance with applicable employment policies or procedures.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Christine Benitez, Finance & HR Coordinator
• Phone: 352-569-6792
• Email: Christine.Benitez@sumtercountyfl.gov
• Address: 218 E. McCollum Ave Bushnell, FL 33513
Within 15 calendar days after receipt of the complaint, the SCPA Administration Department will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the SCPA designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Property Appraiser and offer options for substantive resolution of the complaint.
If the response by the SCPA designee does not satisfactorily resolve the issue, the complainant or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Property Appraiser or designee.
Within 15 calendar days after receipt of the appeal, the Property Appraiser or designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Property Appraiser or designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the SCPA designee; appeals to the Property Appraiser or designee; and responses from the Property Appraiser or designee will be retained by the Property Appraiser for at least 3 years.